Author Archives: Craig

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About Craig

Craig lives in Calgary, Alberta.

Moving forward

Posted on March 24, 2010 by Craig

Much of my life has been like a plane taxiing around an airport, heading for one runway, then another, but never quite taking off. Oh sure, I’ve had successes along the way. I had a good job (by society’s standards), … Continue reading →

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Serving vs Manipulating

Posted on March 23, 2010 by Craig

There are tons of books out there about how to sell products and services to people, and a lot of those books talk about using manipulative techniques to do it. Often they will devote a few paragraphs to a defence … Continue reading →

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How to meditate

Posted on March 21, 2010 by Craig

When people are confronted with the prospect of meditating, they think of all the work that goes into not thinking. It’s easy to think; it’s hard to stop thinking. Honestly, I don’t think it’s possible to stop thinking. Maybe when … Continue reading →

Posted in Ego, meditation | Leave a comment

Showing Up

Posted on March 19, 2010 by Craig

About six years ago now, I was in a Gilbert & Sullivan musical called The Mikado. No lead role or anything – just the men’s chorus. It was a lot of work. And I was depressed most of the time … Continue reading →

Posted in accountability, service | 2 Comments

Actual Relationships with Customers

Posted on March 17, 2010 by Craig

There has been a movement over the past few decades, away from personal interaction with customers, towards automated responses, centralized call centres and the cost reduction that goes along with that. Big companies, finding it hard to attract new clients, … Continue reading →

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